Frequently Asked Questions
What computer do I need to use OM Spy software?
OM Spy works the on the latest version of Windows. In fact OM Spy works perfectly on any computer device running either the latest version, or older versions of, Microsoft Windows. This means OM Spy will work on any PC, laptop or surface device running Microsoft Windows 10 and 8. It also works on older versions of Windows such as 7, VISTA or XP.
OM Spy requires few computer resources to operate. Any computer or laptop running the mentioned operating systems will have no issue running OM Spy. RAM, processor and hard drive space are not limiting because OM Spy doesn't require many resources. As long as the device has Windows installed, OM Spy will work for your needs.
How do I install OM Spy?
We've created an installation user guide which shows you step-by-step how to download, install and set-up OM Spy. This has been clearly written with easy instructions and screenshots.
Should you need more help installing OM Spy please contact us for support.
Where do I download OM Spy from?
Our installation guide details the full process of downloading OM Spy. This includes the download link.
How do I download OM Spy?
Our installation guide provides information about how to download OM Spy. It includes instructions on how to download, install and set-up the software.
How quickly can I have OM Spy running?
We've designed OM Spy to be the easiest, most straight-forward spy software you can get. You'll find our software a breeze to use. In fact OM Spy is so user friendly you can download, install and have it working for you in less than 5 minutes.
I've purchased OM Spy, how do I download & install it OM Spy?
We've created an installation user guide which guides you through the process with step-by-step download, install and set-up notes. This guide has been clearly written with easy-to-follow instructions and screenshots.
If you require additional help please contact support and we'll happily answer your questions.
How many computers can I install OM Spy on?
This depends on the purchase plan chosen. We offer 3 versions of OM Spy: Lite (1 computer), Essential (3 computers) and Professional (5 computers). If you purchase multiples of these they multiply, e.g. a quantity of 3 Professional versions is 3 x 5 = 15 computers. If you need bulk licenses, please contact us for a quote.
How and where do I purchase OM Spy?
You can purchase OM Spy here. All purchases are made by secure online payment. You can use any major credit card, debit card as well as PayPal. Additionally all orders are covered by our generous 30 day money-back guarantee.
Is there a free trial of OM Spy and how does the free trial work?
Is OM Spy safe to install and use?
OM Spy is listed on lots of websites that have tested it for spyware and adware. All have found it to contain no issues and have rated it as 100% clean and safe to use.
How easy is it to uninstall OM Spy?
It's super easy to uninstall OM Spy. However, because the application is hidden it dosen't appear in the program files, start menu or remove programs list. Instead you have to unhide the application first. Then click the uninstall button from the application. Enter the confirmation code to confirm the uninstall and click uninstall. OM Spy and all recorded logs will be completely removed from your computer. The user manual details this easy-to-do process.
How do I open and launch OM Spy, it’s invisible?
OM Spy runs invisibly because it’s been designed to be undetectable. So that you can view the logs from the computer, firstly hold down your three secret keys. A plain, non-branded password screen will appear. Enter your password, and click the OK button - OM Spy will open.
Example keys: Hold down Ctrl + Alt + B, then the password screen appears – enter your password and press OK.
We've also created an unhide user guide, with screenshots and easy to follow instructions.
How much space does OM Spy use, wont the secret recordings be large?
This depends on 3 factors: 1. if you choose to take screen snapshots, 2. how many days you record before automatically deleting past logs and 3. how heavily the device is used. Any computer or laptop purchased within the last 5 years will have no problem storing the logs. All files are encrypted and compressed to save disc space and for your protection. A typical 8-hour day will only take approx 10Mb-50Mb storage.
I’ve forgotten my password what can I do?
If you entered your email address at installation, simply hold down your three secret keys. A password screen will appear. Click the small blue link towards the bottom left of the screen and you will be emailed a copy of your details. If the email does not arrive in your inbox please check your "spam mailbox".
Example keys: Hold down Ctrl + Alt + B, then the password screen appears – click the link which reads Forgotten Password. If you did not enter your email address at installation please contact us.
Can OM Spy monitor other computer applications besides the internet usage?
OM Spy monitors every aspect of their computer usage in secret. The product tour has lots of information regarding the features.
Does OM Spy software work on an Apple Mac?
Unfortunately OM Spy is only available for Windows. However if OM Spy is installed on a Windows computer or Laptop, the logs can be viewed from any device with an internet connect via our Remote Viewing option.
What is the frequency of screenshots?
By default OM Spy takes a spy screenshot every 30 seconds. However you can edit this in the setting area of the program. You could take more regular screenshots every 10 seconds. Alternatively you could decrease this to once per minute. If you don't want to record screenshots, simply untick the take screenshots setting.
Does OM Spy record when the browser is in private and incognito mode?
Even if the website history is deleted or a private browser session is used, our software would have recorded every single website visited. Our software also takes screenshots, enabling to see the sites they viewed too.
Installation & instructions
Our installation guide details how to download and install OM Spy. The guide also contains instructions on how to use all the features of OM Spy.
We're committed to great customer service and we're here to answer your questions.