1. Home
  2. Customer Support
  3. Frequently Asked Questions

Frequently Asked Questions

  • What computer do I need to use OM Spy software?

    OM Spy works the on the latest version of Windows. In fact OM Spy works perfectly on any computer device running either the latest version, or older versions of, Microsoft Windows. This means OM Spy will work on any PC, laptop or surface device running Microsoft Windows 11 or 10 . It also works on older versions of Windows such as 8, 7, VISTA and XP.

    OM Spy requires few computer resources to operate. Any computer or laptop running the mentioned operating systems will have no issue running OM Spy. RAM, processor and hard drive space are not limiting because OM Spy doesn't require many resources. As long as the device has an internet connection and Windows installed, OM Spy will work for your needs.

  • How do I install OM Spy?

    We've created an installation guide which shows you step-by-step how to download, install and setup OM Spy. This has been clearly written with easy instructions and screenshots.

    Should you need more help installing OM Spy please contact us for support.

  • Where do I download OM Spy from?

    Our installation guide details the full process of downloading OM Spy. This includes the download link.

  • How do I download OM Spy?

    Our installation guide provides information about how to download OM Spy. It includes instructions on how to download, install and setup the software.

  • How quickly can I have OM Spy running?

    We've designed OM Spy to be the easiest, most straight-forward computer monitoring software you can get. You'll find our software a breeze to use. In fact OM Spy is so user friendly you can download, install and have it working for you in less than 5 minutes.

  • I've purchased OM Spy, how do I download & install it?

    We've created an installation guide which guides you through the process with step-by-step download, install and setup notes. This guide has been clearly written with easy-to-follow instructions and screenshots.

    If you require additional help please contact support and we'll happily answer your questions.

  • How many computers can I install OM Spy on?

    This depends on the purchase plan chosen. If you need bulk licenses, please contact us for a quote.

  • How and where do I purchase OM Spy?

    You can purchase OM Spy here. All purchases are made by secure online payment. You can use any major credit card, debit card as well as PayPal. Additionally all orders are covered by our generous 30 day money-back guarantee.

  • Is OM Spy safe to install and use?

    OM Spy is listed on lots of websites that have tested it for spyware and adware. All have found it to contain no issues and have rated it as 100% clean and safe to use.

    Secure Download

  • How easy is it to uninstall OM Spy?

    It's easy to uninstall OM Spy. The application runs invisibly because it’s been designed to be undetectable. Therefore it can't be opened. To uninstall, log in to your online account from any device with a browser and internet connection. Go to the devices section and then click the uninstall option. The program will then be remotely uninstalled from that device. The user manual details this easy-to-do process.

  • How do I open and launch OM Spy, it’s invisible?

    OM Spy runs invisibly because it’s been designed to be undetectable. Therefore it can't be opened. To view the recordings log in to your online account from any device with a browser and internet connection.

  • How much space does OM Spy use, wont the recordings be large?

    All data is privacy encrypted and sent to secure remote servers. This means no files are stored on the device being monitored. Therefore no extra storage is used.

  • I’ve forgotten my password what can I do?

    On the log in page, click the forgotten password option. This will email your registered email a password reset link. You can then change your password and log in as usual.

  • Can OM Spy monitor other computer applications besides the internet usage?

    OM Spy monitors every aspect of their computer usage. The product tour has lots of information regarding the features.

  • Does OM Spy software work on an Apple Mac?

    Unfortunately OM Spy is only available for Windows. However if OM Spy is installed on a Windows computer or Laptop, the logs can be viewed from any device with an internet connect via our remote viewing option.

  • What is the frequency of screenshots?

    By default OM Spy takes 3 screenshots every 5 minutes. If you don't want to record screenshots, simply untick the screenshot recording option in the settings area.

  • Does OM Spy record when the browser is in private and incognito mode?

    Even if the website history is deleted or a private browser session is used, our software would have recorded every single website visited. Our software also takes screenshots, enabling to see the sites they viewed too.

  • Where can I find your Terms and Conditions and Privacy Policy?

    These can be found on the following pages: Privacy Policy and Terms & Conditions.

User guide

Installation & instructions

Our installation guide details how to download and install OM Spy. The guide also contains instructions on how to use all the features of OM Spy.

Contact support

Contact support

We're committed to great customer service and we're here to answer your questions.